The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assist clients to articulate needs
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Client needs are fully explored, specified and agreed. Completed |
Evidence:
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Available services/products are matched to client needs. Completed |
Evidence:
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Options for meeting needs are identified to clients and explained in a manner suited to client requirements. Completed |
Evidence:
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Clients are assisted to evaluate service/product options to satisfy their needs in line with organisational policy and guidelines. Completed |
Evidence:
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The rights and responsibilities of clients in relation to the product/service are identified and communicated to clients in accordance with legislation, policy and procedures. Completed |
Evidence:
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Satisfy client needs
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Preferred product/service is determined and prioritised for action. Completed |
Evidence:
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Customised solutions to client needs are developed within limits of own authority, and delivered in accordance with legislation, policy and procedures. Completed |
Evidence:
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Where the required service cannot be provided, an explanation is provided to clients as to why need/s cannot be met. Completed |
Evidence:
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An acceptable alternative is recommended to clients and if none is available, any further actions that can be taken are explained. Completed |
Evidence:
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Exercise judgment to resolve client service issues
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Potential difficulties in client service delivery and its impact for clients and the organisation are identified. Completed |
Evidence:
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Options for resolution available within limits of own authority are explained to clients. Completed |
Evidence:
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Viable options are proposed in accordance with legislation, policy and procedures. Completed |
Evidence:
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Positive actions are taken to address issues within legislative and policy constraints. Completed |
Evidence:
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Matters where a solution cannot be found are referred in accordance with organisational procedures. Completed |
Evidence:
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